General Manager Coffee (Castle Rock)

Job Summary

Responsibilities and Duties
•Leads the store
•Provides excellent customer service to all customers and teaches those skills to the store team by understanding and regularly exceeding customer needs
•Performs and delegates tasks to accomplish store daily routines
•Follows and enforces Cash Handling Procedures and Policies
•Facilitates store hiring and training needs
•Meets and exceeds store goals by exciting and leading the store team
•Responsible for store cleanliness and equipment maintenance
•Adheres to and enforces all policies and procedures
•Ensures all customers consistently receive high-quality products by adhering to all beverage recipes and food safety policies
•Creates the weekly store schedule
•Responsible for inventory management, including but not limited to placing orders, tracking waste and performing store counts
•Responsible for labor and sales tracking

Qualifications and Skills
•A minimum of two years of customer service experience in a retail or restaurant environment
•A minimum of one year of employee management experience delegating tasks and coordinating breaks in a high-volume food service environment
•A minimum of one year of inventory management experience
•A minimum of one year of P&L (COGs) management
•Must be able to adhere to all policies and procedures, including but not limited to cash handling, safety and security, beverage recipes and safe food handling
•Must be able to direct the store team effectively and positively to achieve store goals
•Must be professional in both demeanor and appearance
•Must have reliable transportation
•Must have a flexible availability (including weekends and very early mornings) No Late Nights
•Must have a 'Hands On' mentality (This is a working position, no office managers please)
•Must be goal driven
•A minimum of six months of coffee related experience is preferred
•Local Candidates Only Please

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