SERVPRO® of Billings Reconstruction Operations Manager (Billings, Montana)

1. Customer and Client Satisfaction
a. Oversee and ensure customer and client satisfaction

2. Division Management
a. Monitor volume of work
b. Develop departmental budgets for General Manager or Owner approval
c. Assist in finding and vetting subcontractors
d. Manage all aspects of reconstruction division

3. Operations Management
a. Manage daily operations of reconstruction team.
b. Validate potential reconstruction leads
c. Assign leads/projects to project managers and superintendents.
d. Ensure reconstruction team follows proper work process.
e. Review and evaluate estimates created by project managers.
f. Perform tasks within the project management process to assist reconstruction team as needed.
g. Assist project managers with budgeting and bidding.

4. Communication Management
a. Conduct weekly Work-in-Progress meetings with reconstruction team.
b. Ensure two-way communication with the mitigation division.


5. Team Management
a. Manage individual team members who work together to process reconstruction projects.
b. Train reconstruction team members.
c. Conduct periodic performance reviews with individual reconstruction team members.
d. Ensure employee compliance with all Company policies. 

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