The Denver 911 Communications Center is seeking an Operational Supervisor I position.

This position performs supervisory duties over 911 Emergency Communications Operators and Police Dispatchers and supports professional and higher level managers

through the operations of the Department in order to accomplish the goals of the assigned area. Exceptional Operational Supervisors of the 911 ECC are multi-faceted, multi-dimensional and very fast paced in nature. Supervisors must be able to manage very intense stressful situations to support the need of our Denver Police, Fire, EMT and Civilian Customers.

The Denver 911 Communications Center is a 24 hour, seven day a week operation, therefore, applicants must be willing to work the following:

  • shift work of 8, 10 or 12hrs (day, swing or graveyard)
  • work weekends
  • work holidays and
  • work overtime on short notice
Shift Incentive Differential:
Swing shift hours (3:00 p.m. to 11:00 p.m.) receives an additional 7% above the current hourly rate of pay.

Graveyard shift hours (11:00 p.m. and 7:00 a.m.) receives an additional 12% above the current hourly rate of pay.

Job Responsibilities
Performs supervisory duties over administrative, paraprofessional, and/or technical staff, implements and monitors performance criteria in order to achieve the unit's goals and objectives, and keeps supervisory/management level personnel abreast of trends and issues in the work area.

Supports professional and/or higher level supervisors/managers by performing a variety of operational functions including operational and financial analysis, reporting and evaluation, information management, computer operations, expenditure control, budget development, accounting, purchasing and procurement, and process improvement.

Plans, assigns, and evaluates the work of staff members, provides technical expertise to staff, establishes and/or monitors current methods and policies, and recommends changes in practices and procedures to increase operating efficiency and expedite work flow.

Trains new staff members on applicable standards, regulations, and requirements for the assigned work area(s), orients staff with appropriate policies and procedures, and ensures that work conforms to policies, standards, and regulations.

Develops or modifies work plans, methods, and procedures and determines work priorities.

Assigns and distributes work, reviews work for accuracy and completeness, and returns assignments with recommendations for proper completion.

Resolves problems encountered during daily operations and determines standards for problem resolution including escalations from clients.

Develops the performance enhancement plan, documents performance, provides performance feedback, and formally evaluates the work of employees.

Responds to formal and informal employee grievances and prepares written response.

Documents causes for disciplinary action and initiates letters of reprimand and formal recommendations for disciplinary action.

Provides work instruction and assists employees with difficult and/or unusual assignments

By position, assists in the development and processing of contracts including participating in drafting RFP for contracts, evaluating proposals, and administering contracts for compliance and expenditures.

Performs other related duties as assigned, including the answering of incoming emergency and non-emergency calls, as well as dispatching police when necessary, and handle medical calls using the EMD protocol.

Any one position may not include all of the duties listed. However, the allocation of positions will be determined by the amount of time spent in performing the essential duties listed above.


Education Requirement:
Associates Degree in Management, Business Administration, Public Administration, Political Science, or a related field.

Experience Requirement:
Three years of experience performing technical, paraprofessional, and/ or administrative work.

Education/Experience Equivalency:
A combination of appropriate education and experience may be substituted for the minimum education and experience requirements.

Licensure and/or Certification:
Completion of Career Service Authority supervisory training courses prior to the completion of the probationary period.
Possession of EMD Certification issued by NAED before the end of Academy Training and successful recertification and required by the National Academy of Emergency Medical Dispatch during the employment.
Possession of EMD Certification issued by NAED before the end of academy training and successful recertification as required by the National Academy of Emergency Medical Dispatch.
Must pass an initial pre-security clearance screening; obtain an OSN (Operator Security Number) from CBI (Colorado Bureau of Investigation) through successful completion of a certification as a condition of employment. Must take and pass an on-line test every two years to maintain certification.
Additional Information

We offer a very competitive benefits package including:
Medical, Dental & Vision Plans (multiple programs)
Paid Time Off (combined vacation/sick leave)
Paid Holidays
Retirement (Pension Plan & 457 Deferred Comp Plan)
Flex Spending Account
RTD EcoPass Discounts
Parking Flex Cash
Life Insurance; Short-term and Long-term Disability Insurance
Flex Time
Domestic Partner Programs
Wellness Center & Classes (Webb Building location)
Education & Training Classes (Webb Building location)
No relocation assistance is available.

Please apply online at

Job offers are contingent on the verification of credentials and other information required by law and City and County of Denver policies, including the completion of a background check, part of which is a criminal history.