Employee will perform collection activities on client accounts, to maximize long-term cashflow for client and Core. Collection activities include, negotiate repayment arrangement to set
Summary of essential job functions:
•Contact borrowers through multimedia channels e.g. telephone and/or automated dialing system, and written correspondence; negotiate terms for repayment of debts within the limits of the law, regulation, policies, and procedures governing the collection of defaulted accounts.
•Contact third parties such as listed references by telephone in attempt to obtain location information helpful in collecting delinquent or defaulted debts.
•Demonstrates excellent telephone communication skills.
•Employs excellent listening skills, applies program knowledge and utilizes available research resources in order to understand and assess borrower situations as well as to identify potential avenues for resolution.
•Using persuasive speaking techniques, superb customer service skills, and call control techniques, counsels borrowers on methods to get out of default.
•Documents in the borrower’s record, all contacts and attempted contacts as well as all relevant collection activity.
•May research account history, check imaged documents, or use other skip resources to locate borrowers.
•Researches accounts for errors and processes requests for account adjustments.
•Adhere to corporate policies with regards to the Fair Debt Collection Procedures Act as well all other state collection laws.
•Consistently meets corporate and department goals and deadlines.
•Performs other collection related duties as assigned.
•College degree preferred.
•Strong oral/written and inter-personal skills as well as computer experience.
•Previous experience in debt collections or student loan servicing may substitute for college degree.
•Experience using automated dialing system preferred but not required.
•Working knowledge of student loans preferred but not required.
• Must successfully complete and pass the FDCPA test upon completion of training.
Core Recoveries is an Equal Opportunity Employer