The customer service position requires a high level of client interaction and providing exceptional service. Individuals at this level are expected to use some independence of thought but always stick to company trained systems. We are searching for another member to add to our close-knit team of individuals in our Customer Service Department. We are a hard working company and are seeking to improve our performance with like-minded team players. We want employees who are creative and innovative as well as dedicated and disciplined in their approach to their jobs. Our office is fast-paced where no two days are the same. There is a high level of activity so boredom is not an option. You will handle multiple items simultaneously in a professional and courteous manner. You come in contact with many different types of people and help them with their requests. All clients need to be handled with care so we are looking for those individuals with great customer service skills.
Ideal Candidates Will Have:
You must be able to connect with people - both in person as well as over the phone
Excellent verbal and written communication skills
Exceptional customer service experience and skills
Ability to effectively multitask and prioritize responsibilities
Can-do attitude, self-starter, and willingness to assist in all functional areas as needed
Supervisory experience a plus
Your Responsibilities Will Include:
Answering phones and customer questions
Working with clients and handling every phase of their accounts
Responsible for problem resolution for clients
Maintaining customer database and input of information into computer
Promote high standards by modeling exceptional client service characteristics to retain existing relationships with clients.
Respond to difficult or complex product and service inquiries from clients, team members and business partners.
Build internal and external relationships through exceptional problem solving and follow-through.
Degree preferred, not required
1+ years' experience in management or customer service
Superior client service skills
Strong communication skills - oral and written
Benefits of Joining Our Team:
Health insurance benefits
Life Insurance Benefits
Winter and summer company events
Corporate training events
TO APPLY NOW:
Please email us your resume/cover letter to the provided link for best chance of interview.
* Note: we are an equal opportunity employer and welcome all applicants. If you are interested in a career change please email us your resume directly to the link for best chance of interview.
We look forward to hearing from you!