Role: Customer Service Representative
Duration: 4+ Months
Location: Denver, CO
Rate: $17.62/hr

PROVIDER ENROLLMENT SPECIALIST The provider enrollment specialist is responsible for assisting providers with the enrollment revalidation activities. Providers may

be physicians, nurse practitioners, mental health providers, dentists, medical suppliers, hospitals, nursing facilities, to mention a few.

MAJOR POSITION RESPONSIBILITIES: 1. Work directly with providers in multiple communication methods, including phone and email 2. Track and report email and call volumes, as well as questions and responses 3. Provide regular status reports to leads and managers 4. Collaborate with the team on process development and process improvement initiatives 5. Follow and maintain the Enrollment and Update Operational Procedures 6. Communicates directly with call center agents, all internal departments, providers, potential providers, clearinghouses, software vendors, auditors, supervisors, and managers 7. Responds to questions from the Provider Relations Call Center phone agents regarding provider enrollment questions 8. Meet quality controls and production standards of the Provider Relations Department 9. Other duties as assigned

REQUIRED QUALIFICATIONS: 1. Minimum three years customer service experience and excellent customer service skills 2. Strong organizational and communication (verbal and written) skills 3. Ability to meet or exceed deadlines 4. Ability to prioritize multiple tasks 5. Strong analytical, comprehension, and problem solving skills 6. Ability to follow verbal and written instructions 7. Personal computer experience 8. Must be detail oriented 9. Strong time management skills 10. Must be able to work independently and as a team member 11. Ability to handle stressful situations 12. Proficient keyboarding skills 13. Excellent attendance record 14. Ability to maintain confidentiality 15. Must be physically located in the downtown Denver office

Job Type: Full-time

Salary: $17.62 /hour

Local candidates only:

  • Denver, CO 80202

Required experience:

  • Enrollment: 3 years

Required education:

  • High school or equivalent