Duties and Responsibilities:

  • Download radio and alarm panel programming information into new/existing accounts in response to telephone requests.
  • Process requests for multiple vendor applications customized by install configuration.
  • Complete data entry associated with
downloading, including confirmation of test signals.
  • Provide real-time installation quotes to field technicians and limited technical support to customers. Enter order information into the system for technician upsells and process payments as applicable.
  • Troubleshoot system functionality related to radio registrations and panel programming in response to failed confirmation requests.
  • Process data changes received via mail, fax, phone or internal ticket on Informix and MasterMind.
  • Support false alarm research and damage claims, as well as provide support for other data cleanup projects.
  • Other projects as assigned
  • Qualifications Education/Certification:

    • High School Degree or equivalent


    • Six (6) months of ADT experience in inbound telephone groups (i.e.,CSG, TAS)
    • One to two (1-2) years of related industry experience.


    • Ability to successfully pass data and provisioning assessments during training.
    • Excellent verbal and written communication skills
    • Excellent customer service skills
    • Ability to type 30 wpm
    • Excellent working computer knowledge
    • Strong problem-solving and multi-tasking skills a must

    Required experience:

    • customer service: 1 year

    Required education:

    • B├ísica u obligatoria

    Required language:

    • United States