Customer Support Specialist - Executive Level
  • Job Number: 45848113
  • Austin, Texas, United States
  • Posted: Feb. 8, 2016
  • Weekly Hours: 40.00
Job Summary

Corporate Executive Relations is the essential link between Apple customers and Apple's executive team, Public

Relations, Investor Relations, Apple Legal, and Sr. Director of Customer Care in solving complex, sensitive issues. Key Qualifications
  • Fluency in Portuguese
  • Excellent verbal and written communication skills
  • A passion for customer service
  • Strong technical aptitude
  • Resourcefulness and flexibility
  • Advanced judgement, negotiation and problem solving skills
  • Superior interpersonal skills
  • Outstanding follow through and organizational ability
Description

The Corporate Executive Relations team is responsible for damage control, customer recovery and retention. Works under aggressive time commitments. Works with Apple's most demanding, influential and high profile customers. Responsible for communicating official positioning on company issues. Develops creative solutions to complex customer problems. Identifies and escalates emerging product or customer dissatisfiers. Identifies opportunities for operational improvements and suggests improvement strategies. Empowered to use judgment when balancing company and customer needs. May provide reporting and be asked to support other task as needed.

Education

BS/BA or equivalent experience

Additional Requirements

Fluency in Portuguese