The Customer Service Engineer (Level Two) interacts directly with the customer at its place of business to develop the methods and processes best suited to meet the requirements of integrating Intelligrated

products into the customer’s operations. The Customer Service Engineer provides on-site commissioning, troubleshooting, repair, PLC program modifications, preventative maintenance programs, training, system audits and implementation of various retro-fits to material handling equipment. In addition to the basic services provided, the Customer Service Engineer is responsible for planned and emergency service calls varying from mechanical, electrical, and system control issues.

Conducts the following: planned/emergency service calls, various rebuilds on equipment, system audits, and preventive maintenance contracts
Prepares needed tools, and reviewing drawings etc. for service calls
Completes the following reports: service, expense, preventive maintenance contract, and system audits
Researches part numbers from service calls and researches information related to service/manual readings prior to and during service calls
Checks retro-fits parts orders and rebuild project parts orders
Communicates with customers on system related issues
Prepares for services, reviews SOWs, budgets and manpower
Reviews service reports with the customer
Updates dashboard incident retrieval
Conducts system walk-downs or walk-throughs
Assists in training customer maintenance staff
Completes warranty request forms
Directs and/or conducts rebuilds on field equipment
Diagnoses field mechanical and controls programming issues
Works with Engineering and Parts to file parts requests to solve field issues and works with Engineering to solve system projects
Communicates with other CSE's / PSE's to discuss solutions to problems
Assists Technical Support with mechanical related calls
Upsells customer on upgrades and new products to enhance efficiency
Assists in training other CSEs in the field
May be required to perform other duties as requested, directed or assigned