As a First Data Implementation Advisor, you will lead, coordinate, and participate in multiple projects simultaneously.You will be deeply engaged in research, analysis, documentation, problem resolution, status reporting, implementation, and post-rollout review/audit. The purpose of this role will be to implement or convert existing national and mid-market clients to provide additional functionality to their current program delivering an expert customer experience, with an emphasis on detailed / in-depth system and customer requirement interpretation.   You will be  responsible for accurate implementation, along with monitoring and implementing controls focused on ensuring excellent customer service is achieved with error free implementations.  

Manages client implementations and conversions for large/technical custom implementations.

Develops, coordinates, and executes implementation/ conversion project plans, task schedules and resource activities to ensure on-time and effective project deliver 

Applies Project governance to all implementations.

Managing project risks and issues, ensuring that project team members are actively involved in the identification and where appropriate the ownership of risks, initiating corrective action where necessary
Building and maintaining a cohesive cross organisation/company project team ethos and fostering productive working relationships, optimally assigning tasks to team members

Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency. Interface with other First Data departments to generate and offer appropriate solutions.

Interprets and communicates First Data services and First Data products to clients, sales, and vendors.

At times will be responsible for gathering client requirements for software development that will support the client implementation/conversion.

Provides client consultative input on First Data product and system features.


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