Applicants must meet the Basic Requirements specified below as of the closing date of the announcement in order to be considered.

Basic Requirements


For all positions individuals must have IT-related experience demonstrating

each of the four competencies listed below.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.


Specialized experience for GS-13: Possess one year of specialized experience equivalent to the GS-12 level in the Federal service that equipped you with the particular knowledge, skills, and abilities needed to successfully perform the duties of this position. Qualifying specialized experience includes:

  • Provided IT workflow management for a design and construction or project management office;
  • Developed and/or improved web based workflow processes and procedures;
  • Interpret and established policy/guidelines related to web publishing.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g.; Peace Corps, AmeriCorps) and other organizations (e.g.' professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Occupational/Assessment Questions

Note: Your resume must support your responses to the occupational questions. The Occupational/Assessment Questionnaire is designed to measure your ability in the following competencies needed to successfully perform on the job. You will be rated on the following competencies:

1. Knowledge of theories, principles, methods and techniques for managing Information Technology related projects.

2. Ability to apply Federal IT laws, regulations, policies, procedures, and guidelines, including cyber security.

3. Knowledge of a broad range of computer requirements and techniques necessary to advise customers about options for web based tools.

4. Knowledge of ADP systems applicable for maintaining and improving web based tools.

5. Knowledge of website architecture and navigation.


There is no substitution of education for specialized experience for this position.


The qualification requirements are outlined in the Office of Personnel Management (OPM) Qualification Standards Handbook of General Schedule Positions, available for review at:


Based on the responses to your Occupational Questionnaire, you will be rated into one of the following categories: Category I, Category II, and Category III. Veteran preference eligibles are listed ahead of non-preference eligibles within each quality category. If you rated yourself higher than what is supported by your application material, your score may be adjusted and/or you may be excluded from consideration for this job. If you are entitled to veterans' preference, you should indicate the type of veterans' preference you are claiming on your resume. Your veterans' preference entitlement will be verified by our office. For more information on entitlement see

Basis of Evaluation

Your application package is rated based on the duration, level and quality of your experience, including paid and volunteer experience, education (when applicable), job related training and your responses to the occupational assessment. In addition, you will be evaluated on the extent to which you meet the following knowledge, skills and abilities for this particular position:

If your resume is incomplete or does not support the responses you provided in your online questionnaire, or if you fail to submit all required documentation before the vacancy closes, you will be rated "ineligible", "not qualified", or your score may be adjusted accordingly.

If you are claiming Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Program (ICTAP) eligibility, you must provide proof of eligibility and be rated in the Category II quality category.

ICTAP/CTAP - Qualified individuals applying based on special priority consideration rights under the Agency Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Program (ICTAP) must be well qualified for this position to receive consideration for special priority selection. To be considered well-qualified for this purpose, you must clearly meet all qualification requirements specified for this position including any selective factors, and must clearly meet the full satisfactory or equivalent level for each of the rating factors (knowledge, skills, abilities, and competencies required for this position as specified above.) Applicants must submit proof that they meet the requirements of 5 CFR 330.605(a) for CTAP and 5 CFR 330.704 for ICTAP. This includes a copy of the agency notice, a copy of their most recent Performance Rating and a copy of their most recent SF-50 noting current position, grade level, and duty location. Please annotate your application to reflect that you are applying as a CTAP or ICTAP eligible for this position.