Excellent organizations havea set of principles, or core values, that are used to implement their mission and vision. The values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the city of Aurora, we value integrity, respect, professionalism and customer service as those core values and we attribute those values to our success as an organization, both as an employer and a servant of the community. If you hold these same values, we welcome you to apply.
The City of Aurora will conduct ongoing screenings of applications on a first come-first serve basis; as soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice.
Primary Duties and Responsibilities:
Advocates water conservation by educating customers through outreach efforts
Makes contact with customers, homeowners associations and contractors regarding water use issues
Seeks compliance of City of Aurora codes in regards to waste of water
Maintains patrols of the City looking for violations and responding to complaints that have been received on water waste
Enforces watering restrictions set by the Water Management Plan of the Water Department
Maintains records and prepares reports on customer interactions
Performs other duties as assigned.
Education: High School diploma or GED.
Experience: Basic/intermediate computer experience and experience in customer service or customer contact. Related experience that demonstrates necessary knowledge, skills and abilities to perform the essential functions of the position. An equivalent combination of training and experience that demonstrates required knowledge, skills, and abilities may be considered.
Preferred Experience: Experience in conflict management Irrigation system repair and installation experience preferred but not required. A general knowledge of irrigation systems and practices associated with water conservation preferred.
Knowledge: Knowledge of Microsoft Office software and a basic understanding of computers. An understanding of water conservation and irrigation practices is preferred.
Abilities: Ability to establish and maintain effective working relationships with employees, citizens and contractors; communicate effectively both verbally and in writing; maintain records and logs; and perform activities common to assigned job functions. Ability to maintain focus and motivation over long periods of time working alone.
Skills: Must exhibit strong customer service skills. Bilingual preferred but not required.
Licenses, Certificates or Equipment Required: Colorado driver's license with a good driving history.
This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.
Physical Demands: Moderate physical work depending upon assigned function; may require ability to lift a maximum of 40 pounds with or without assistance; frequently performs activities requiring a full range of body movement including bending, stooping, kneeling, pushing, pulling, and climbing; hand/eye and hand/foot coordination for operation of equipment and vehicles; vision for reading gauges and written instructions; hearing/listening for instructions and warning signals; speech communication to communicate with employees and citizens.
Work Environment: Works primarily outdoors with exposure to all weather conditions, noise, dust and fumes. Long periods of drive time throughout the city
Equipment Used: Laptop and related software; operates equipment and vehicles common to utilities maintenance functions.
The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Employment Opportunity Commission.
If you need assistance in completing this application, please feel free to contact our office at: 303-739-7225 or visit us at 15151 E. Alameda Pkwy., Suite 3500, Aurora, CO 80012.