Possess at least one (1) full year of specialized experience that equipped you with the knowledge, skills, and abilities to perform the duties of an Information Technology Program Manager (Customer

Engagement manager for Health and Benefits) at the SL-2210-00 grade level. Specialized experience in applying in-depth Information Technology (IT) technical knowledge and performing formal analysis (across multiple (IT) technology domains) to conduct analysis of assessments, processes, procedures, planning, and foster coordination between stakeholders for implementation of (IT) services. AND

This position includes a Selective Placement Factor (skill, knowledge, ability or other worker characteristic basic to - and essential for - satisfactory performance of the job). Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet it are ineligible for further consideration.

The Selective Placement Factor for this position is: possess expert skills and experience developing and cultivating relationships with key users, leaders, and stakeholders to help articulate critical business requirements identifying the direction and impact on systems and programs, synthesizing input from key stakeholders coupled with research and analysis findings, and developing and executing detailed implementation strategies. (Application/resume materials must reflect this experience in detail to receive credit for this selective placement factor). Also, provide an example of where this experience was gained as supported by your resume.

You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) as part of the assessment questionnaire for this position:

  1. Skills in and expert knowledge of short- and long-term business objectives by researching and identifying trends, providing feedback on strategic research, forecasting demand, and developing recommendations for program development and budget requests for tactical improvements that meet customer needs for mission accomplishment in consideration of the budget and in support of the Strategic Plan.
  2. Ability to provide holistic communications on operational strategies and initiatives to external stakeholders and provides progress updates to those initiatives.
  3. Ability to provide technical direction, monitoring, and control of products and services program development, accomplishments, and effectiveness through review of program documents, implementation of policy guidance, analysis of current and project program requirements and budget constraints, facilitating, advising, and/or attending meetings and conferences with key officials and operating staff preparing briefing materials and/or composing position appears when meeting or briefing Management , Members of Congress, and Internal and External Organizations on issues and concerns related to the organizations mission.
  4. Knowledge of and expert skills and experience providing recommendations on resources necessary and uses available resources to implement and execute the mission.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/qualifications.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.


Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).  Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.  You will receive credit for all qualifying experience, including volunteer experience.

PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html. All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Veterans' Preference:  When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), or 10pt (CP/CPS, XPP, XP), or for Sole Survivor Preference (SSP) on the Occupational Questionnaire in the section provided. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days, you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference.

For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.

HOW YOU WILL BE EVALUATED:

Applicants will be ranked based on four quality groups, as follows:

  • Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;
  • Highly qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;
  • Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and
  • Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.

After the vacancy announcement closes, reviewed applications are evaluated against the questionnaire responses and placed in the appropriate quality group.  Qualified veterans will be afforded preference by being placed at the top of the appropriate quality group.  Qualifying veterans with a service-connected disability of 10% or more will be placed at the top of the best qualified group.  The best qualified group is the first to be referred to the hiring facility for further consideration and possible interview.  The remaining groups may be referred based on the number of applicants available.