Machol & Johannes, LLC and its affiliates is a premier collections law firm operating in Colorado, Washington State, Oregon, New Mexico, Wyoming, Idaho, Utah, and Oklahoma. We offer representation and customer service
in the fields of Collection, Bankruptcy, and Creditor Rights. Qualified applicants must be eligible to work in the United States without visa sponsorship.

The Legal Documents Generalist (Media Generalist) is responsible for escalating media requests, as well processing incoming documents from the various clients we represent. We use the term "Media" to describe the documents we need from our clients to support potential suits on their behalf. This position is in a high-volume production environment, with an emphasis on detail and customer service.

Primary Responsibilities:
• Prepare and follow-up on media requests sent to clients
• Escalate urgent requests and specialty documents
• Investigate and resolve vendor exceptions
• Receive and respond to client requests within established timelines
• Identify and recommend improvements to process workflow
• Build and maintain proactive, professional client relationships

Job Qualifications:
• Outstanding business-to-business and inter-departmental customer service
• Proven experience meeting strict, often short deadlines under high pressure
• Understanding of collection litigation practices and requirements
• Troubleshooting issues and communicating solutions verbally and in writing

Knowledge, Skills, and Abilities:
• Ability to maintain knowledge and familiarity with policies and procedures
• Ability to manage time effectively
• Extremely high attention to detail
• Proficiency in Microsoft Office Suite, with advanced use of Excel
• Ability to focus on complicated and/or repetitive tasks for extended periods
• Thorough troubleshooting and research skills
• Capability of working independently and with minimal supervision
• Strong technical aptitude, and excellent communication skills

Working environment:
• Majority of this position will be in a professional office environment
• Sitting -- 80%, Standing/Walking -- 20%
• Will type, write, use finger dexterity, talk, hear, and see (up close and moderate distances) as a normal part of job duties
• Will occasionally need to lift up to 50 lbs