Under the direction of the Chief Operating Officer, the Manager of Paratransit and Mini Bus is responsible for organizing, developing, planning and directing all of MTS’ Paratransit and Mini Bus functionsand ensuring alignment of these functions with the goals and critical business outcomes of MTS. The Manager of Paratransit Operations manages the MTS Americans with Disabilities Act ("ADA") Paratransit program, and ensures full compliance with ADA regulations with respect to operations, client certification, call center operations and revenue service. The Manager of Paratransit Operations also manages the fixed route “Mini Bus” program and oversees the operations and management contract between MTS and the service provider(s). He/she also prepares operating and capital budgets, monitors service performance, conducts community outreach, represents MTS on disabled advocacy and transportation committees, and evaluates existing and proposed transit services. Other essential functions include, but are not limited to, the following:
EXAMPLE OF DUTIES:
• Works with the Chief Operating Officer to accomplish goals, develop budgets, and other related activities.
• Responsible for the oversight of the Paratransit contract, performs audits and operational analysis to ensure that MTS is in compliance with the requirements of the ADA Act of 1990.
• Maintains accurate and up-to-date knowledge of DOT, DOJ and FTA regulations related to ADA Paratransit Services and ensures full compliance with ADA regulations with respect to operations, client certification, call center operations and revenue service.
• Researches and analyzes specialized paratransit issues.
• Prepares operating and capital budgets for both the MTS Paratransit and MTS Mini Bus programs.
• Provides budgetary oversight for multiple transit service contracts.
• Oversees the Medi-Cal Redistributive Funding Program and represents MTS at required San Diego County Health and Human Services meetings.
• Oversees customer service for the MTS Paratransit and MTS Mini Bus programs and ensures that all complaints are understood, documented and resolved.
• Audits contractor reports, billing, ADA certifications and contracts to ensure accuracy, service quality, performance and ADA compliance.
• Serves as the primary contact for paratransit and minibus service and consultant contracts.
• Coordinates with MTS Planning, Trapeze Scheduling and the applicable operations contractor to ensure accurate service maps and fixed routes.
• Collects, analyzes, arranges, interprets and maintains information, data and materials to evaluate existing and proposed transit services.
• Generates technical transportation reports, plan implementation proposals, grant budget reports and related Requests for Proposals (RFPs), Requests for Bids (RFBs) and Requests for Quotations (RFQs).
• Develops policies and procedures that ensure maximum compliance with all applicable ADA regulations.
• Manages the preparation of graphics, FAQ’s and User Guides.
• Represents MTS on disabled advocacy and transportation committees, including but not limited to, ASAC, SSTAC, Blind Center and Regional Center.
• Presents detailed project information to the MTS Board of Directors, applicable government officials and the general public.
• Conducts community outreach with respect to the MTS Paratransit and MTS Mini Bus programs to ensure awareness and accurate communication.
• Provides supervision, technical guidance, training and project work review for the Paratransit Contract Specialist, as well as applicable subordinate staff.
• Researches and gains a working knowledge of MTS vehicle procurement and maintenance activities.
Duties May Include, But Are Not Limited To, The Following:
• Perform other tasks as may be assigned.