POSITION TITLE: MARKETING & ACCOUNT MANAGER

COMPENSATION:
Starting salary is from $40-$45K based on experience, medical, matching IRA, PTO

REPORTS TO:
Sales Manager & General Manager

POSITION SUMMARY

Service Software is

a small, fast growing software company that has solutions for the Home Building (warranty management) and Restoration Industries (project management). We have been in business since 1993 however our growth has quadrupled in the last 4 years. We just moved into a new office with room for growth so you should be able to have your own office! The individual we are currently looking for has two primary responsibilities. The first of which is Marketing. With two products that are leaders in their respective industries, we are looking for an individual that can come in with new innovative ideas to bring leads in the front door. We are in the beginning stages of Google Adwords, Constant Contact, Social Media Marketing but are looking for someone to take these responsibilities over and help bring us to the next level. The ability to create marketing video's and campaigns are also skills that we are looking for.

The second responsibility you will have is that of Account Manager. This requires a combination of customer service, professionalism and organization. The focus is on strengthening and maintaining client relationships, retention, problem-solving and over all communication. The daily activity involves interaction with all client levels from CEO's to Administrative Assistants. You will work in Microsoft Office, Outlook, and you will use our software to record your activities. Your primary role as Account Manager is to make sure customers are understanding our application, happy with the level of service they are receiving and lastly that they are up to date with what our solution has to offer. We are looking for both a strong communicator as well as a problem solver. You will be taking over more than 100 accounts so organization is important.

PRIMARY RESPONSIBILITIES
• Monitor client activity and stay in touch with assigned clients on a regular basis
• Track the timeline of New Clients to make sure they are getting up and running in a timely fashion
• Maintain client contact information and document all communication
• Respond to client questions/issues; solve or direct to other department (primarily solve)
• Sell and process add-on training (online and classroom), licenses, client reviews and technical upgrades (e.g. customer sites, integrations, conversion to cloud-based processing)
• Manage our Adwords, Social Media & keep an eye on SEO
• Put together marketing campaigns with the help of the Sales Team
• Create video's to help your accounts better understand the application

OTHER DUTIES
• Help analyze and define client feature requests; attend development meetings
• Assist trainers with writing and presenting software usage reviews
• Help trainers evaluate and manage new client process
• Assist developers and trainers with testing of software changes
• Write and/or review release notes

BACKGROUND REQUIREMENTS
• 2+ years of marketing and/or account management recommended
• Demonstrate ability to communicate effectively and display credibility to all levels of an organization, including executive and C-level
• Experience in software application problem-solving (ideally)
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• BA/BS degree or equivalent preferred

MATERIAL AND EQUIPMENT PROVIDED:
• Microsoft Windows Workstation
• Microsoft Windows Servers

CULTURE:

Service Software has a young, fun, fast paced work environment. Though we have been around since 1993, we have quadrupled in size over the last 4 years which very much gives us the feel of a startup (but one with a long-standing reputation). That being said, Service Software still has under 50 employees which truly gives you the ability to personally effect the direction of our company. The limited marketing has always been done by the sales team (who have strong ideas) but do not have the time or the educational background to excel on this front. Because you will be in control of the marketing, you have the flexibility to come up with new and innovative ways of reaching our prospects that can exponentially help us grow our business.

We very much believe in the work hard play hard philosophy. We will do our very best to create a family environment with a foosball table in our entry room but also an entertaining group of colleagues to close out the work day with.


NOTES:
• Service Software, LLC may modify this job description based on company needs.
• This is designed as in-office position with the opportunity after time to earn the privilege of working off-site (if desired).