Forget about the TYPICAL Job! Bowlmor AMF is the largest operator of bowling centers in the world, with 340 locations across the US, 8 locations in Mexico, and 3locations in Canada that specialize in corporate and special events, as well as league and walk-in retail bowling. The company was created in 2013 following the merger of Bowlmor, an upscale bowling and entertainment company, and AMF Bowling Worldwide. Bowlmor AMF acquired Brunswick's bowling center business in 2014 and its portfolio of bowling retail brands includes AMF, Bowlmor Lanes, Bowlero, Brunswick Bowling, Brunswick Zone, Brunswick Zone XL and Brunswick's.
The Operations Manager is responsible for creating an in-center environment that exemplifies exceptional customer service and inspires staff members to reach beyond their best. As the center’s second-in-command, the Operations Manager (OM) provides leadership and vision to his/her reports and other center staff, aiding the General Manager in all center operations and floor management duties, and assuming responsibility for the center in the GM’s absence.
The OM works closely with the General Manager in order to achieve the center’s financial objectives, developing and monitoring the performance of operational plans and budgets and creating sales/marketing plans that support the overall objectives of the company. The OM helps control costs in all operations-related areas (including labor) and isn’t afraid to make changes when necessary. As such, the OM has a knack for balancing the needs of multiple departments, conducting regular meetings with the management team in order to review performance and offering direction, motivation, and guidance that is focused on achieving the company’s goals. The Operations Manager also reviews weekly/monthly P&L statements and works with the management team to develop action plans that grow revenue and control costs—all while meeting her/his center’s annual budget.
Operations Managers manage the day-to-day of their respective facilities by scheduling, planning, and organizing work, clearly communicating goals, and ensuring that all staff are familiar (and in compliance with) the appropriate standards and procedures. With the General Manager, the OM helps hire, train, and support center staff, supervising and directing the regular training of all staff in areas such as F&B operations, guest service, and loss prevention. The Operations Manager also ensures that our guest service model is being followed faithfully, resolving guest complaints to ensure total guest satisfaction.