The Payroll Coordinator manages the entire customer experience by providing a single point of contact for assigned accounts and taking full ownership of any customer issues. Frequent telephone and email interaction with clients, external employees, and contractors is required. In addition, the Payroll Service Coordinator will process weekly/bi-weekly multi-state payroll for employees and ensure all transactions are processed in a timely, accurate and efficient manner. This includes validating receipt of timesheet data, expense reports, and vendor invoices in a proprietary online payroll system.
With a 25-year history of success and a company culture fueled by entrepreneurial spirit, PayReel and sister company Crew Connection combine the agility and outlook of a startup with the stability of a household brand. We value creativity and a client-first attitude, and stop at nothing to solve our clients' problems before they know they exist. Oh, and we have fun in the process. From Friday happy hours to an annual company whitewater rafting trip, we play just about as hard as we work.
Our clients, who work for some of the biggest companies in the world, are constantly immersed in the chaos of producing multimedia content. It's our job to make sure they have the right contractors at the right time in the right place, and that everyone gets paid properly. And, most importantly, to handle every last detail perfectly while making sure our clients think nothing of it, so they can get back to doing what they do best.
â¢ Develop and maintain ongoing relationships with key customers and employees to ensure exceptional customer service.
â¢ Onboard new employees, vendors and contractors.
â¢ Maintain employee data by validating and updating the online system, which also entails managing timesheets.
â¢ Assist and manage off-site supervisor approval of timesheets.
â¢ Prepare weekly/bi-weekly payroll files to be imported into a SAGE100 processing system.
â¢ Process weekly payroll checks.
â¢ Prepare and maintain AP/Vendor payments including verification of expense receipts.
â¢ Prepare and distribute weekly invoices.
â¢ Proactively communicate with the team and clients to prepare for upcoming projects and events.
â¢ Garnishment processing / Background checks / Unemployment claim processing
â¢ Other duties as assigned.
â¢ 3-5 years of experience in high-touch customer care environments
â¢ Excellent computer skills with intermediate to advanced proficiency in Microsoft Excel and Word
â¢ Ability to thrive in a deadline driven environment
â¢ Team-oriented personality and working style
â¢ Excellent time management and organizational skills
â¢ Strong interpersonal communication skills and work ethic
â¢ Experience supporting Fortune 500 customers
â¢ Experience with SAGE100 and Crystal Reports