The Police Services Technician performs a variety of technical and administrative police support services including answering phones, providing copies of records, handling and balancing cash, taking reports, monitoring security stations, and internal / external customer service to Police Department lobby patrons. Works a rotating work schedule to include evenings, nights, holidays and weekends. Office is a 24 hours a day, seven days a week operation.

Essential Duties & Responsibilities:
Answers emergency and non-emergency assistance and complaint calls
Determines urgency and nature of calls; provides information, transfers calls, and relays messages
Operates all department computer systems, which include Colorado Crime Information Center (CCIC), National Crime Information Center (NCIC), NIBRIS, City Records Management system, Logos financial software and other law enforcement records management systems
Collects fees as required for municipal services to include costs charged for records
Issue receipts and keep required records; enters, queries, and deletes data and information to and from NCIC, CCIC, and various law enforcement databases
Conducts records checks for other law enforcement agencies
Takes reports and validates information from citizens by listening to and writing down information regarding specific incidents
Maintains confidentiality of information consistent with applicable city and county, state, and federal rules and regulations
Monitors closed-channel television screens in the Civic Center building, parking lots, gates, and garages
Monitors intercom system and duress alarms connected to the communications center in the division

Minimum Qualifications:
High School diploma or equivalent and at least two years of customer service, general clerical or records management experience and computer experience, specifically in Excel and Word. Bilingual in English and Spanish is a plus. Experience in shift work preferred, judicial or law enforcement and/or CCIC/NCIC experience preferred. An equivalent combination of education, training and experience which provides the required knowledge, skills and abilities may be considered. Must qualify for FBI certification to access the Criminal Justice Information System; qualification includes no felony conviction of any kind. Must be able to be certified as a Notary Public.

Knowledge, Skills and Abilities

  • Knowledge of the City of Commerce City, municipal government services, and Police department functions
  • Knowledge of City ordinances and state laws and ability to recognize when complaints reflect violations
  • Knowledge in CCIC / NCIC and Records Management Systems (RMS)
  • Knowledge of and ability to interpret Colorado Criminal Justice Records Act (CCJRA) and follow detailed/complex instructions
  • Knowledge of English usage, spelling, grammar and punctuation with solid skills in alphabetical and numerical
  • Ability to communicate effectively and professionally with others
  • Ability to multi-task while providing good customer service to both internal and external customers
  • Ability to work under pressure and respond calmly in emergency situations
  • Ability to type with speed and accuracy for successful job performance
  • Ability to establish and maintain effective working relationships with other employees, organizations and the public
  • Ability to clearly and accurately express thoughts in the completion of various forms of written documents and verbal directives/communication
  • Ability to work weekdays, weekends, and holidays on rotating shifts to include days, afternoons, evenings, and nights
  • Ability to work in a team environment
  • Ability to use a computer terminal and keyboard for up to 12 continuous hours for data entry and retrieval
  • Ability to perform multiple tasks simultaneously including comprehending two or more different things from radio, telephone, computer screen, or teletype
Equipment Used, Work Environment and Physical Activities:
  • Driving: May drive a personal or City vehicle in the normal course of business
  • Office equipment: Daily use of a cash register, copier, scanner, and printer; occasional use of a calculator
  • Computer equipment: Daily use of a personal computer, printer, Excel and Word software, document management software, Logos cash receipts software, and Adobe software
  • Other equipment: Radio
  • Language skills: Reads, analyzes, and interprets technical reports, and legal documents; writes professional reports and correspondence and using proper spelling, grammar, and style; presents information and responds to questions individually and in groups
  • Mathematical skills: Performs basic math calculations and uses a calculator
  • Reasoning ability: Identifies and solves practical and complex problems with a variety of variables
  • Physical activities: Sits for long periods of time; may walk, stand, bend, stoop, reach, climb, carry and lift for varying periods
  • Lifting: May lift and carry up to 40 lbs for short periods of time
  • Vision and hearing: Must have visual acuity to see and read paper and electronic documents; must be able to answer telephones, hear conversation and respond to verbal inquiries
  • Exposure to environmental conditions: May work under high stress conditions
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