To qualify for this position, applicants must meet all requirements, and submit all required documents, by the closing date of this announcement.

Specialized Experience for GS-5:

Specialized

experience is defined as experience that has provided the applicant with the particular knowledge, skills and abilities to perform successfully the duties of a Program Support Assistant (OA).

Candidates must have one (1) year of specialized experience equivalent to the next lower level in Federal Service. Specialized experience includes: Performs administrative support duties, handles data, equipment, personnel and the scheduling of providers and patients; Orients personnel with numerous human resource item of information such as benefits and leave, Fed Traveler, compensation, workplace rights; inputs and retrieves data; contacts patients to obtain necessary information; uses Government Purchase Card.

OR

SUBSTITUTION OF EDUCATION FOR EXPERIENCE:

Successful completion of four (4) years of education above high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.(TRANSCRIPT REQUIRED)

OR

COMBINING EDUCATION AND EXPERIENCE:

Equivalent combinations of successfully completed post-high school education and experience a may be used to meet total experience requirements. (TRANSCRIPT REQUIRED)


Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Physical Requirements: The work is primarily sedentary, but a great deal of walking to all parts of the Medical Center is required since the incumbent will be working with a variety of clinical and administrative services.

HOW YOU WILL BE EVALUATED:

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

You will be rated on the following competencies based on your application for this position.

Competency 1 – Ability to perform routine administrative handling of data, equipment, and personnel  duties.

Competency 2 - Ability to use office automation equipment.

Competency 3 - Ability to interact with various customers to identify needs and to achieve desired results.

Competency 4 - Ability and/or knowledge of patient scheduling.

Competency 5 - Ability to use electronic programs to schedule & access patient data.

 

If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.

Your résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.