Leads a center business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all

production and retail processes, pick-up and delivery, shipping and quality control processes.  Manages center in the absence of the center manager. The center assistant manager is required to perform all functions normally performed by the team member
  General Duties and Responsibilities
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

  • Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
  • Evaluates the efficiency and productivity of team members in creating positive customer experiences
  • If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
  • Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the center ensuring a clean and professional environment
  • Establishes and manages a process for customer flow in the center to improve service experience ensuring customers needs are met quickly and quality products are delivered
  • Provides training and development of team members on assigned shifts by monitoring goals and providing feedback
  • Interviews job applicants, complies with all company hiring policies and assists center manager with the hiring of team members
  • Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards
  • Maintains communication with the Center Lead Consultant and/or production team to ensure deadlines are met and quality checks  are being performed
  • Oversees shipping related services and activities
  • Responsible for communication with the center manager and team members on daily/weekly/monthly goals, performance to plan,key performance metrics, customer issues and company initiatives
  • Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls
  • Assists center manager in review and transmission of payroll and daily close out of POS
  • Performs all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance,  daily close-out of POS, bidding, ordering and receiving supplies and inventory controls
  • All other duties as needed or required