Systems Engineer - Level 1/2 (Boulder)

With eighteen years in the Denver/Boulder area, Data Network Group has become a leading provider of Managed Services to small and mid-size businesses due to our philosophy of putting people first. We
believe that treating our employees and clients well is always the right thing to do, and our year over year growth has only encouraged this belief. Due to this continued growth, we are looking for full time engineers who can join our mission to provide the best possible IT service to our clients.

If you are interested in joining something bigger than the sum of its parts, contributing in a supportive team environment, and helping to build fast growing local businesses that have exciting and challenging IT demands, please follow the instructions to start the application process.

Primary Responsibilities:
- Provide first level support and triage of service requests, primarily relating to technical issues involving Microsoft's core business applications and operating systems
- Provide basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Utilize remote monitoring and management systems and respond to alerts and notifications accordingly via service tickets
- Support disaster recovery solutions
- Create, review, and maintain system documentation
- Communicate with customers as required, effectively relating incident progress, notification of impending changes, or agreed outages

Additional Duties and Responsibilities:
- Constantly improve customer service, positive public perception, and client satisfaction
- Provide fast turnaround time for customer requests
- Have a strong ability to work in a team and communicate effectively and efficiently
- Work with the service team to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
- Escalate service requests appropriately that require high-level engineer support

Required Experience:
- Microsoft Windows 7/8+ and Server 2008+
- Microsoft Office Suite 2010+ and Office 365
- Backup Technologies (eg., StorageCraft, Veeam)
- Antivirus (eg., Webroot)
- Software deployment technologies (eg., Kaseya, Acronis, WDS)
- Ticketing tools/CRMs (eg., ConnectWise)
- Basic Networking (TCP/IP, DNS, Routing, Sub-netting)
- Remote access technologies (VPN, Remote Desktop Services)
- Authorization to work in the U.S.
- At least two years of relevant experience (IT and/or Customer Service)
- 4-year Bachelor's degree (or equivalent experience)
- Relevant certifications (MCP, CCNA, etc.)
- Experience in customer service
- Exceptional communication skill

Ideal Experience:
- At least two years of relevant experience (IT and/or Customer Service)
- 4-year Bachelor's degree (or equivalent experience)
- Relevant certifications (MCP, CCNA, etc.)
- Experience in customer service
- Exceptional communication skill

Benefits:
- Medical
- Dental
- Vision
- 401k Retirement Plan with 3% match
- 3 Weeks Paid Vacation
- Quarterly Bonus